Privacy Policy

At Supple, LLC (“Supple”), we are committed to protecting your privacy, and will not share your information if you have asked us not to do so.

Personal Information Policy

When you place an order on our site, we collect your name, e-mail address, mailing address, credit card number, and expiration date. When you register for membership on our site, we may also collect your basic health profile information when you actively give us such information.

The information we collect when you place an order or register for membership on our site allows us to process and fulfill your order and to notify you of your order status. We also use this information to occasionally notify you about important functionality changes to the web site, new Supple services, and special offers we think you'll find valuable.

Health and age information allows Supple to evaluate your self-reported health status to determine basic program eligibility. You will be notified at registration if your profile excludes you from participation in the plan.

We may use the personal information we collect from you for any of the following purposes: (1) to fulfill your requests for products and services; (2) to provide you with offers (3) to contact you when necessary; (4) to review site usage and operations; (5) to address problems with the site, our business or our products and services; and (6) to protect the security or integrity of the site and our business.

Your information may be shared with reputable third party associates of Supple unless you have expressly asked us not to, the law requires it, or to protect the rights or property of Supple.

Supple does not share payment information with third parties.

Surveys

Supple periodically asks members to participate in online surveys or fill out online questionnaires concerning topics such as the effectiveness of our products, advertising effectiveness and customer satisfaction. All surveys and questionnaires are optional and the information collected will not be associated with any user's personal information. Information gathered may be shared with third parties in order to improve customer satisfaction and program effectiveness. No personal information of any user will be connected to survey or questionnaire results.

Cookies

When you register, we gather web traffic information via “cookies.” Cookies are small pieces of digital information stored by your browser on your computer and tracks initial and returning visits, browsing patterns on our site, and products ordered or viewed. Our cookies do not contain personally identifying information, but they enable us to identify you as a repeat visitor and help us personalize your online experience. You need to have cookies enabled on your computer in order to use our site.

Web Beacons, Pixel Tags, and 3rd Party Cookies

Supple, or third parties engaged by us, may use web beacons on some pages of this site. A web beacon (also known as a pixel tag or clear GIF) is a graphic image which is used to better understand the browsing patterns of visitors to the page.

When the HTML code for the web beacon points to a site to retrieve the pixel image, information can be passed along such as the IP address of the computer that requested the image, the time the web beacon was viewed and for how long, the type of browser that was used, and previously set cookie values. Web beacons DO NOT pass or read personally identifiable information about you.

Web beacons work in conjunction with cookies set by trusted third parties that are used to assess the effectiveness of particular promotional campaigns or to optimize advertising once a user leaves a website. View your browser's help section to determine how to configure your browser to reject or manage first party (i.e., Supple) and/or third party cookies. Supple shares aggregated information collected through web beacons to vendors for which the beacon was set to determine the success of marketing campaigns, but does not disclose personally identifying information to these vendors.

How does Supple protect customer information?

Protecting your information is important to us. We use the industry standard technology to protect the security of your information. We have taken certain physical, electronic, contractual and managerial steps designed to safeguard the information we collect from you. Unfortunately, no data transaction over the Internet can be guaranteed to be 100% secure.

How does Supple use third party information it collects?

From time to time, we collect third party email addresses or other contact information from our users and customers so that we may send information to their friends and family on an as-requested basis. For example, we collect email addresses when a customer provides us with that information so that we may send out Referral Coupons. We also require same when users utilize certain functions such as “email this to a friend” features.

Will Supple disclose the information it collects to outside parties?

Supple shares information with third party intermediaries for shipping and billing purposes and with other third party intermediaries that provide a service for Supple to help us operate our business and the Site or administer activities on our behalf. These companies do not retain personal information or share it with any other parties. These companies may include United Parcel Service, Federal Express, Visa, MasterCard, Discover, and American Express and others.

Supple may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors.

Supple may also disclose your personal information to third parties in certain limited circumstances, as follows: (1) as necessary if we believe that there has been a violation of our site Terms and Conditions, of the law, of our rights or of the rights of any third party; (2) to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law; and (3) if our company or substantially all of its assets are acquired, your personal information may be one of the transferred assets. (4) If you have given permission for us to share your account information with other members of your household.

Our Bulletin Boards, Social Media Pages, Chat Rooms & User Blogs

Our program provides support through bulletin boards, chat rooms (support groups), social media pages and blogs. This format gives our members the opportunity to interact with each other. These areas are moderated to help keep inappropriate messages from being posted. You are offered the opportunity to include your e-mail address with your message, but you are not obligated to do so. Please keep in mind that whenever you voluntarily disclose personal information online (whether it is on message boards, through e-mail, in meeting rooms, on social media pages or in blogs) your information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. We cannot control the actions of any third parties. We will not sell or share with any third parties your e-mail address or any other personally identifying information from our bulletin boards, social media pages, chat rooms or blogs. We reserve the right to copy and post both within the Supple websites and any social media outlets through which we are engaged, any comments, pictures or other information you post on the bulletin boards, social media pages, chat rooms, blogs, or elsewhere on the Supple community website, without any further notice to you or any remuneration therefore.

A Special Note to Parents

Supple only allows the participation of persons 18 years and older. For parents interested in helping children, please consult a physician.

Your Consent and Notification of Change

By using our web site, telephone consultation, or mailing in requests for information you consent to the collection and use of your information by Supple. If at some point in the future, there is a material change to our information usage practices that affect your personally identifiable information, we will notify you by e-mail. At the time of this message, you will be able to opt-out of the new information usage by sending a message to the following e-mail: info@supplebodies.com. You should check this posted privacy statement for changes.

Newsletter

If a user wishes to subscribe to our newsletter, we ask only for an individual's email address. Out of respect for our users' privacy we provide a way to opt-out of these communications.

Corrections/Updates

To make changes to any of your personal information, including name, username, password, shipping address, and telephone number, you can click in the My Account section of the website or call Supple at 1-866-219-6371. Household members may not make changes to your account information, or cancel or renew your account without your express permission. If you have not already indicated your permission for household members to access your account at the time you placed your first order, please call 1-866-219-6371.

Third-Party Websites

Our site may contain links to third-party websites, which may have privacy policies that differ from our own. We are not responsible for the activities and practices that take place on these sites. Accordingly, we recommend that you review the privacy policy posted on any site that you may access through our site.

Tell Us What You Think

Supple welcomes your questions and comments about privacy. Please send e-mail to: info@supplebodies.com.

Supple, LLC
355 Byrd Avenue
Neenah, WI 54956

Privacy Policy last updated 7-7-11